We want you to be 100% satisfied with your purchase and are completely confident in the quality of our products. Should you for any reason not be fully satisfied with your purchase, we will refund the sum immediately via the payment option used to pay for the order. However, we kindly ask you to comply with the following practical guidelines:
The products must have been purchased directly via the website. We cannot accept returned products purchased from other retail sales outlets.

The products must be returned within 14 days of the order. In order to facilitate processing of your returned products, please include a copy of the proof of purchase (or a note with the order number, your name, your e-mail address and your telephone number) and state the reason for returning the product(s). This is, however, not a mandatory requirement for exercising the right of withdrawal.

It is not possible to return products which are explicitly excluded from being exchanged.

Please return the products to the following address: 

Hallerstraße 70
20146 Hamburg


Cancellation policy

You may revoke a contractual declaration within 14 days in written form without giving reasons. The withdrawal period shall begin from the day on which the consumer or a third party other than the carrier and

indicated by the consumer acquires the material possession of each of the goods ordered.

The consumer shall inform us of his decision to withdraw a product either in a statement addressed to the trader drafted in his own words or using the standard withdrawal form.

The cancellation is to direct to:

Hallerstraße 70
20146 Hamburg


Consequences of cancellation

We are to reimburse any payment received from you within 14 days from the day on which we receive the communication of withdrawal, including shipping costs (excluding additional costs, due to a different shipping method chosen by you). We will use the same payment method used for the original transaction, unless you assign us to use a different method. You will not be charged for cancellation in any way. We may withhold the reimbursement until we have received or collected the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You are to send the products immediately and latest within 14 days to 

Hallerstraße 70
20146 Hamburg

The period has been observed if you send the goods prior to the lapse of the fourteen day period. We bear the costs of returning the goods. You are only responsible for covering any loss in value of the goods if this loss in value is based on unnecessary handling of the goods in order to inspect the characteristics, properties and function of the goods.

Standard withdrawal form

Should you wish to withdraw from the contract, please fill out this form and return it to us.

  • To:
    Hallerstraße 70
    20146 Hamburg
  • I/We (*) hereby withdraw from the contract concluded by me/us (*) governing the sale of the following goods/the rendering of the following service (*)
  • Ordered on (*)/received on
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Consumer's signature (only in the case of notification on paper)
  • Date

(*) Delete as applicable